Refund policy

Thoughtfully designed. Made to order. Delivered with care.

Last Updated: May 2026

At NAKSHEI, every product is made specially for you after your order is placed. We operate as a print-on-demand apparel brand — products are printed and fulfilled through our trusted production and logistics partner, Qikink. Since each order is custom-made, our shipping, returns, and replacement process differs slightly from traditional retail stores.

By placing an order with us, you agree to the policy outlined below.

1. Order Processing Time

All NAKSHEI products are made to order. Unlike mass-produced retail items, each piece undergoes a strict digital printing, setting, and quality control protocol.

  • Production time: Typically 2-5 business days depending on product type, printing requirements, and order volume.
  • During festive periods, sales, high-demand launches, or unforeseen operational delays, processing may take slightly longer.
  • Orders are processed only after successful payment confirmation.
  • Once your order has been printed and packed, it is handed over to our shipping partner for delivery.

2. Shipping Timeline

Estimated delivery timelines are calculated from the day of dispatch, not the day the order was placed:

  • Metro cities: 3-6 business days after dispatch
  • Non-metro locations: 4-8 business days after dispatch
  • Remote areas: May take longer depending on courier serviceability

Please note: Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, or regional serviceability issues. Certain pincodes may occasionally become temporarily non-serviceable. We are unable to guarantee exact delivery dates. Tracking details will be shared once your order is shipped.

3. Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout. We may occasionally offer free shipping promotions, which will be clearly communicated on our website.

4. Order Address Accuracy

Customers are responsible for providing accurate shipping information. Please ensure your full name, active phone number, and complete delivery address with landmark and pincode are correct. NAKSHEI shall not be responsible for delivery failures caused by incorrect or incomplete address, unreachable customer, refusal to accept delivery, or payment-related issues.

5. Return, Exchange and Cancellation Policy

Because all products are made-to-order and custom printed, we do not accept returns, exchanges, or cancellations for change-of-mind purchases. At NAKSHEI, we believe clothing should feel intentional rather than disposable — every piece is created specifically for you. This includes ordering the wrong size, change of preference, accidental purchases, buyer's remorse, or incorrect address submitted by the customer. We strongly encourage customers to check the size chart [see here] carefully before placing an order.

6. Standard Apparel Tolerances

Size Tolerances: An industry-wide manufacturing variance of +/-0.5 inches in apparel measurements is standard. Discrepancies falling within this range are not categorised as defects.

Color Variances: Our apparel uses Direct-to-Garment (DTG) printing technology. Final ink pigments on physical fabric may display minor variances from digital images shown on backlit screens. These tonal variations are expected and are not eligible for a refund.

7. Damaged, Defective, Incorrect or Misprinted Products

We will gladly assist with a replacement if you receive a damaged, defective, wrong, or misprinted product that is significantly different from what was ordered. To qualify, you must contact us within 72 hours of delivery at support.nakshei@gmail.com with the following:

Mandatory Unboxing Video Requirement

All claims must be supported by a clear, continuous, and unedited unboxing video that strictly meets the following criteria:

  • The camera must capture the package fully sealed on all sides, clearly showing the attached shipping label, before any opening.
  • The video must be a single, continuous shot — no cuts, edits, pauses, or digital alterations.
  • The package must be unboxed on camera and the specific defect or damage must be clearly brought into focus.

Additionally, please include photos of the issue, original packaging, and your order number. If a package is opened using scissors or sharp tools and the fabric is accidentally damaged in the process, a replacement is only possible if the unboxing video proves the damage existed prior to opening. If a qualifying video cannot be provided, we hold no liability and will be unable to process the claim. Requests raised after 72 hours of delivery will not be eligible.

8. Package Damage at Delivery

If a package arrives with visible physical damage, tears, or signs of tampering, you must note the damage details directly within the courier's official delivery logs or remarks before signing for acceptance. Failure to log these remarks significantly restricts our ability to claim insurance from the carrier and may invalidate your replacement claim.

9. Exchanges for Wrong Size

As products are custom-made, we currently do not provide free size exchanges if the customer orders the wrong size. However, if you contact us, we may assist in placing a replacement order at applicable charges. Please carefully review the size chart before ordering.

10. Lost Packages and Delayed Deliveries

An order is not categorised as Lost in Transit until the carrier's tracking platform officially flags the package status as lost. If a courier fails to attempt delivery within standard timelines, we will initiate an accelerated resolution — you may choose a 100% full refund or a complimentary priority reproduction and reshipment.

11. Failed Deliveries / Return to Origin (RTO)

If an order cannot be delivered and is returned due to customer unavailability, incorrect address, refused delivery, or failed delivery attempts, the order will be marked as Return to Origin (RTO). The item will be held at our fulfilment partner's facility for up to 30 days. Within this window, you may request reshipment to a corrected address, subject to applicable reshipping charges and a nominal processing fee. Unclaimed items after 30 days will be recycled. NAKSHEI reserves the right to deny refunds where delivery failure occurred due to customer-side reasons.

12. Order Cancellation

Orders can only be cancelled before production begins. Once an order enters printing or fulfilment, cancellation may no longer be possible. To request cancellation, please contact us as soon as possible after placing your order.

13. Contact Us

For shipping, returns, or order-related concerns, please reach us at:

Email: support.nakshei@gmail.com

Please include your order number, registered email/phone number, and photos or videos if reporting an issue. We aim to respond as quickly as possible.

NAKSHEI is an independent fashion label growing through a print-on-demand model. Every order genuinely means a lot to us — if something feels off, write to us. We try to make things right wherever reasonably possible, while staying fair to the made-to-order nature of our products. Thank you for supporting a growing brand.